Need to Return a product ? GetGemstones makes it Easy.
We strive for customer satisfaction above all else. If within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition (inclusive of the original bar-coded gem bag). Gems may only be returned during this 30 day inspection period.
We are totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our various websites. We understand that sometimes gems especially for diamonds there are not only emotions and sentiments involved for years to come, but also significant amounts to make purchases and you may want to take your own time to decide after you actually touch and feel the product.
If you are not satisfied with your purchase, you may return the item for a full refund of the purchase price, minus the shipping, handling, and insurance, within the 30 days from the day of purchase using our Exchange/Return Instructions on the Indian territory. International customer have 30 days to return an item.
After 30 days of your purchase you can return an item for replacement or exchange within 60 days of the original date on the invoice.
The item must be returned in new and unused condition with original tags; if any and with all paperwork to insure full credit. “New and unused” means that there are no scratches, or marks on the item. We cannot accept a return of any item with any indication that it has been used, re cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier. The customer must pay all costs related to return shipping.
Lot of our products are offered through special bargains, event discounts and promotions, please note that while returning, entire lot/numbers are to be returned, part lot or part numbers will not be accepted, for the simple reason that if that is practiced, it no more remains a lot and is no more eligible for the same price but the selection price.
All items properly returned under this policy are eligible for a refund/replacement or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.
If you purchase free shipping free handling free insurance a product company will offer free shipping free handling free insurance for some products or some limit amount but while returns these free shipping free handling free insurance products we usually charge $25 for shipping $5 handling $10 for insurance while free shipping free handling free insurance product returned